Salesforce Exam Data Architect Topic 2 Question 48 Discussion

Actual exam question for Salesforce's Data Architect exam

Question #: 48
Topic #: 2

A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:

1. Customer browsing activity on its website stored on its on premise system

2. Customer interactions with sales associates at its retail stores maintained in Salesforce

3. Contact center interactions maintained in Salesforce

4. Email campaign activity to customer from its marketing systems.

What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

ACreate web tabs in Service Console to show website and marketing activities.

BBuild custom components in Service Console to bring information from the marketing and website information.

CUse Salesforce Connect to integrate the website and the marketing system
into Service Console using external objects.

DBuild customer view in Service Console with components that show website
data and marketing data as mashup.

Show Suggested Answer

Suggested Answer: D

Building a customer view in Service Console with components that show website data and marketing data as mashup is the best option to fulfill the requirement with minimum development effort in Salesforce. A mashup is a technique that combines data from different sources into a single user interface. You can use Visualforce pages or Lightning components to create mashups that display data from external systems such as your website and marketing system. This way, you can provide your contact center agents with a comprehensive view of the customer information they need.

by Wade at Sep 19, 2024, 05:41 AM

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Filiberto

2 months ago

I'm not sure about option D though. Building a customer view with components might be more complex and time-consuming. I think option C is the way to go.

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Lizette

3 months ago

I'd go with C too. Using Salesforce Connect is like having a personal assistant to do all the heavy lifting for you. Why make things more complicated than they need to be?

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3 months ago

I think option C is the best choice. Using Salesforce Connect to integrate the website and marketing system seems like the most efficient way to fulfill the requirements.

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