Salesforce Exam Energy-and-Utilities-Cloud Topic 1 Question 12 Discussion

Actual exam question for Salesforce's Salesforce Energy and Utilities Cloud Accredited Professional exam

Question #: 12
Topic #: 1

[All Salesforce Energy and Utilities Cloud Accredited Professional Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

AAccounts with RecordType Business are used to represent B2B customers.

BAccounts with RecordType Consumer are used to represent B2C customers

CPerson accounts are used to represent B2C customers.

DAccounts with RecordType Service are used to represent B28 customers

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Cassie at Jul 03, 2024, 12:32 AM

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Karina

1 months ago

A and B all the way! Although I do wonder if the exam writers are trying to trick us with that mysterious 'B28' option. Hmm, maybe I should research that...

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Cyril

8 days ago

Yeah, let's not overthink it. A and B it is!

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Aleisha

13 days ago

I'm pretty confident that A and B are the right choices. Let's stick with those.

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Pamela

16 days ago

I think so too, but that 'B28' option does seem suspicious. We should look into it just to be sure.

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Beatriz

29 days ago

I agree, A and B seem like the correct options for differentiating B2B and B2C customers.

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Annabelle

1 months ago

D? B28 customers? Is that a new thing I missed? I'll stick with A and B, looks like the safe bet here.

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Cathrine

2 months ago

I'm not sure, but I think C) could also be a valid option since Person accounts are used for B2C customers

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Elbert

2 months ago

C definitely makes sense for B2C, but I'm not sure about the other options. Gonna have to think this one through a bit more.

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Leota

2 months ago

Option A and B seem the most logical way to differentiate B2B and B2C customers. I'm going with those two choices.

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Tambra

7 days ago

I agree, I think A and B are the best options to differentiate B2B and B2C customers.

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Brett

25 days ago

I'm sticking with Accounts with RecordType Business and Consumer for B2B and B2C differentiation.

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Karan

1 months ago

I think Person accounts could also be used for B2C customers.

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Rocco

1 months ago

I agree, Accounts with RecordType Business for B2B and Consumer for B2C make sense.

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Lynelle

2 months ago

I agree with Adell, because B2B customers are usually represented by Accounts with RecordType Business

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Adell

3 months ago

I think the answer is A) and B)

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