Salesforce Exam Energy and Utilities Cloud Topic 1 Question 18 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 18
Topic #: 1

[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

AAccounts with RecordType Business are used to represent B2B customers.

BAccounts with RecordType Consumer are used to represent B2C customers

CPerson accounts are used to represent B2C customers.

DAccounts with RecordType Service are used to represent B28 customers

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Isaac at Sep 16, 2024, 01:18 AM

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Ezekiel

2 months ago

This is a no-brainer, A and B all the way. Though I do wonder what kind of customer a B28 is. Sounds like a new cryptocurrency or something.

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Martina

2 months ago

B2B and B2C, not B28. Somebody's been spending too much time in the cloud, if you ask me.

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Ettie

1 months ago

C) Person accounts are used to represent B2C customers.

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Hyun

1 months ago

B) Accounts with RecordType Consumer are used to represent B2C customers

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Aaron

1 months ago

A) Accounts with RecordType Business are used to represent B2B customers.

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Helga

2 months ago

Hmm, this is a tricky one. I'm going to go with A and B, they just sound more right for this question.

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Delisa

1 months ago

Vi: That makes sense, thanks for clarifying.

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Vi

1 months ago

User 2: I agree, A represents B2B customers and B represents B2C customers.

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Shawana

1 months ago

User 1: I think A and B are the correct options.

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Tandra

2 months ago

But wouldn't B) Accounts with RecordType Consumer also be a valid option for B2C customers?

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Cyndy

2 months ago

D? B28 customers? What is that, some new hybrid business model? I'll stick with the classic B2B and B2C, thanks.

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Sheldon

30 days ago

C) Person accounts are used to represent B2C customers.

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Mary

1 months ago

D? B28 customers? What is that, some new hybrid business model? I'll stick with the classic B2B and B2C, thanks.

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Troy

1 months ago

B) Accounts with RecordType Consumer are used to represent B2C customers

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Roxane

1 months ago

A) Accounts with RecordType Business are used to represent B2B customers.

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Genevieve

3 months ago

Option A and B seem to be the correct answers. You can't mix up B2B and B2C with person accounts and service accounts.

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Tennie

2 months ago

Exactly, person accounts and service accounts are not used for that purpose.

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Rochell

2 months ago

So, we can differentiate B2B and B2C customers based on these characteristics.

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Freeman

2 months ago

I agree, B) Accounts with RecordType Consumer are used to represent B2C customers.

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Mari

2 months ago

Definitely, A and B make the most sense for distinguishing between B2B and B2C customers.

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Titus

2 months ago

Yeah, I agree. Person accounts and service accounts wouldn't be the right fit for that.

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Fernanda

2 months ago

I think A) Accounts with RecordType Business are used to represent B2B customers.

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Annabelle

2 months ago

I think A and B are the right choices. They clearly differentiate between B2B and B2C customers.

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Adelina

3 months ago

I disagree, I believe the correct answer is C) Person accounts are used to represent B2C customers.

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Tandra

3 months ago

I think the answer is A) Accounts with RecordType Business are used to represent B2B customers.

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