Salesforce Exam Energy and Utilities Cloud Topic 2 Question 11 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 11
Topic #: 2

[All Energy and Utilities Cloud Questions]

An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

AEnergy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

BEnergy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

CEnergy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

DEnergy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
implementations simple and easy

Show Suggested Answer

Suggested Answer: B

The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

by Dottie at Jun 21, 2024, 12:39 PM

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Glendora

5 months ago

If option D means I can't make any changes, then that's a hard pass. I need to be able to tailor the portal to our specific needs.

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Karl

5 months ago

Option B all the way! Why reinvent the wheel when you can just extend the existing call center functionality? Genius!

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Danica

3 months ago

Option B is definitely the way to go! Extending the existing functionality makes implementation much easier.

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Ressie

3 months ago

B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

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Keena

3 months ago

A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Tabetha

4 months ago

Option B is definitely the way to go! Extending the existing functionality makes implementation much easier.

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Reita

4 months ago

B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

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Son

4 months ago

A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Erick

5 months ago

I think option D is the way to go. Having a self-service portal that cannot be further modified can simplify implementations.

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Larae

5 months ago

I see your point, Isabelle. But I think option C is more practical as it provides the same tools as the call center for building the portal.

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Isabelle

5 months ago

I disagree, I believe option B is better as it extends the data model and processes used in the call center.

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Lauryn

5 months ago

Hold up, does option D mean I can't customize the self-service portal? That's a dealbreaker for me, I need more flexibility.

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Chantay

4 months ago

A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Celestine

4 months ago

User: I see, so option D means the self-service portal is not customizable at all?

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Lore

4 months ago

C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

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Cornell

4 months ago

B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

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Edgar

5 months ago

A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Justine

5 months ago

Option D sounds the most appealing to me. Simplicity and ease of implementation are key priorities for this kind of project.

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Keneth

4 months ago

D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy

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Johna

5 months ago

A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

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Carma

6 months ago

I'd go with option B as well. It seems like the best way to ensure a seamless customer experience across all channels.

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Elsa

6 months ago

Option B seems like the most comprehensive solution. Extending the call center's functionality to the self-service portal makes a lot of sense.

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Melissa

5 months ago

Option B seems like the most comprehensive solution. Extending the call center's functionality to the self-service portal makes a lot of sense.

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Chuck

5 months ago

B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

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Ashlee

5 months ago

B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website

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