Salesforce Exam Energy and Utilities Cloud Topic 3 Question 14 Discussion

Actual exam question for Salesforce's Energy and Utilities Cloud exam

Question #: 14
Topic #: 3

[All Energy and Utilities Cloud Questions]

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

AAccounts with RecordType Business are used to represent B2B customers.

BAccounts with RecordType Consumer are used to represent B2C customers

CPerson accounts are used to represent B2C customers.

DAccounts with RecordType Service are used to represent B28 customers

Show Suggested Answer

Suggested Answer: A, B

In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType 'Business' are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType 'Consumer' are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.

This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

by Minna at Jul 17, 2024, 04:42 AM

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Hubert

4 months ago

This question is a real energy-drainer, but I'm feeling confident about A and B. Time to power through!

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Cherri

2 months ago

Let's go with A and B then, sounds good to me.

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Rosamond

2 months ago

I agree, Accounts with RecordType Business for B2B and Consumer for B2C.

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Bong

2 months ago

I think A and B are the correct options.

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Eun

4 months ago

Hmm, I'm torn between A and B. Maybe I should just ask the Magic 8 Ball for the answer.

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Olen

4 months ago

D is clearly the correct answer. Accounts with RecordType Service are used for B28 customers, everyone knows that!

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Adell

4 months ago

I'm going with C on this one. Person accounts are the way to go for representing B2C customers.

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Annabelle

3 months ago

Definitely, it's important to have that distinction between B2B and B2C customers in the data model.

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Ardella

3 months ago

So, it seems like Person accounts are the key differentiator for B2C customers in the Energy and Utilities Cloud data model.

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Refugia

3 months ago

I agree, Person accounts are specifically designed for individual consumers.

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Felicitas

3 months ago

I think C is the correct answer. Person accounts are definitely used to represent B2C customers.

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Becky

5 months ago

I think both A) and C) could be correct, depending on the specific context of the data model being used.

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Leanora

5 months ago

A and B seem like the obvious choices here. Can't go wrong with the standard B2B and B2C account types.

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Fernanda

4 months ago

Shawnee: It's important to differentiate between the two types of customers in the Energy and Utilities Cloud data model.

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Shawnee

4 months ago

Definitely, those are the standard account types for each.

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Shawnna

4 months ago

I agree, A and B are the way to go for B2B and B2C customers.

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Carlene

5 months ago

But doesn't B2C customers typically refer to individual consumers, so Person accounts make more sense?

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Suzan

5 months ago

I disagree, I believe the answer is C) Person accounts are used to represent B2C customers.

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Carlene

5 months ago

I think the answer is A) Accounts with RecordType Business are used to represent B2B customers.

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