Salesforce Exam Experience Cloud Consultant Topic 4 Question 71 Discussion

Actual exam question for Salesforce's Experience Cloud Consultant exam

Question #: 71
Topic #: 4

[All Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

AEnable Escalate to Case.

BLimit the number of questions posted per day.

CTell users to submit a case for unanswered questions.

DCreate moderators for each topic.

Show Suggested Answer

Suggested Answer: A

This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

by Verda at Jul 16, 2024, 12:27 PM

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Rodolfo

4 months ago

Ah, the age-old question of how to handle customer questions. I'd go with D) - moderators can keep things organized and on track. Plus, it's a great way to create some jobs for the local community!

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4 months ago

That's a tricky one. I'd go with D) to create moderators. Having dedicated people to oversee the topics would be really helpful.

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Colette

3 months ago

I agree, having dedicated people overseeing the questions would definitely help with response times.

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Artie

4 months ago

Creating moderators for each topic sounds like a good idea.

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Alline

4 months ago

Creating moderators for each topic could also be effective in ensuring questions are seen and answered.

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5 months ago

A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.

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Stevie

4 months ago

B) I agree, having moderators for each topic could also help ensure that questions are addressed in a timely manner.

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Wendell

5 months ago

A) Enabling Escalate to Case seems like the best solution here. That way, unanswered questions can be automatically converted into cases for internal visibility and resolution.

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Adela

5 months ago

I think enabling Escalate to Case would help with internal visibility.

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