Salesforce Exam Experience-Cloud-Consultant Topic 5 Question 64 Discussion

Actual exam question for Salesforce's Salesforce Certified Experience Cloud Consultant exam

Question #: 64
Topic #: 5

[All Salesforce Certified Experience Cloud Consultant Questions]

Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app

Whet should NTO consider when building the MR help desk app?

AHR user profits is only available in Enterprise and Performance Editions with HR permission sat license.

BMR user profile is only available in Employee Cloud with Employee permission set license.

CThe HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

DThe HR help desk app can centralize knowledge and self service in to one experience site.

Show Suggested Answer

Suggested Answer: D

One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.

by Stephen at Apr 30, 2024, 01:32 PM

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Erick

3 months ago

Option A sounds like a real 'HR permission trap'. I'd steer clear of that one if I were NTO.

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Marguerita

3 months ago

User 2: Yeah, we should definitely avoid that one.

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Josphine

3 months ago

User 1: I agree, option A does sound like a trap.

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Martina

3 months ago

Let's focus on options C and D instead.

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Eve

3 months ago

I agree, option A does seem like a trap.

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Cherry

3 months ago

I agree, D seems like the best overall solution. Centralized knowledge is key.

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Leota

4 months ago

Haha, looks like they're really trying to make this a 'Northern Trail' of options. I'd go with D, keep it simple and straightforward.

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Royal

4 months ago

I'm not sure about option B. Shouldn't the HR help desk be accessible to all employees, not just those with the Employee Cloud license?

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Simona

3 months ago

C) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

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Romana

3 months ago

A) HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.

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Margo

3 months ago

C) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.

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Coleen

3 months ago

A) HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

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Brock

4 months ago

C could be useful, but D seems more comprehensive.

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Nicholle

4 months ago

But what about the Chatter integration? That's in C.

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Karina

4 months ago

Option D, right? Makes sense to combine everything into one site.

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Erick

4 months ago

Option D seems the most comprehensive solution. Centralizing knowledge and self-service in one experience site makes a lot of sense for an HR help desk.

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