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Salesforce Exam Field-Service-Consultant Topic 1 Question 49 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Field Service Consultant exam
Question #: 49
Topic #: 1
[All Salesforce Certified Field Service Consultant Questions]
Topic #: 1
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
Suggested Answer:
B
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
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