Salesforce Exam Field Service Consultant Topic 1 Question 60 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 60
Topic #: 1

[All Field Service Consultant Questions]

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

AProducts Required and Estimated Duration

BProducts Required and Skill Requirements

CSkill Requirements and Products Consumed

DEstimated Duration and Sen/ice Level Agreement

Show Suggested Answer

Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

by Kerry at May 31, 2024, 08:41 PM

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Lauran

5 months ago

C) Skill Requirements and Products Consumed is the way to go. Gotta make sure the right techs with the right tools are on the job.

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Colette

5 months ago

Ha! I bet the maintenance team would love to include 'Estimated Duration and Snooze Alarm' in the work order. That's what they really need!

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Eileen

5 months ago

D) Estimated Duration and Service Level Agreement seems like the way to go. Knowing the timeline and service level expectations is crucial for planning and customer satisfaction.

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