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Salesforce Exam Field Service Consultant Topic 2 Question 68 Discussion

Actual exam question for Salesforce's Field Service Consultant exam
Question #: 68
Topic #: 2
[All Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.


by Ressie at Sep 14, 2024, 11:28 PM

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Josphine
2 months ago
Custom validation rule? Nah, that's too easy. B and C are where it's at, keep that CFO happy!
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Yuki
2 months ago
Haha, the CFO must really hate closing those work orders. A and B are the way to go!
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Brianne
2 months ago
B and C would be my pick. Approval process and custom status - perfect combo to keep things open.
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Hector
22 days ago
It's important to have those checks in place to ensure everything is properly signed off before closing out the Work Orders.
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Ailene
24 days ago
I agree, having a custom status will also help track where each Work Order is in the process.
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Bea
30 days ago
B and C are definitely the way to go. That approval process will make sure nothing gets closed too soon.
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Hester
2 months ago
D is a must, can't let those work orders close before the report is signed. Solid choice!
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Carlota
1 months ago
D) Custom Validation Rule on Work Orders
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Noe
2 months ago
A) Custom Work Order Escalation Rules
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Herman
2 months ago
A and B for sure! Gotta keep those work orders open until the customer signs off.
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Ciara
2 months ago
B) Custom Approval Process on Work Orders
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Shannan
2 months ago
A) Custom Work Order Escalation Rules
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Kenneth
2 months ago
B) Custom Approval Process on Work Orders
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Ming
2 months ago
A) Custom Work Order Escalation Rules
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Josefa
3 months ago
I think Custom Validation Rule on Work Orders would also be necessary to ensure Work Orders remain open.
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Iraida
3 months ago
I agree with William, but we also need to set up Custom Work Order Status.
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William
3 months ago
I think we should go with Custom Approval Process on Work Orders.
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