Salesforce Exam Field Service Consultant Topic 3 Question 63 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 63
Topic #: 3

[All Field Service Consultant Questions]

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

AInstruct the dispatcher to only dispatch one work order to each technician at a time.

BSet Send Appointment Notifications on Dispatch in the mobile settings to one.

CEnable drip feed to dispatch one service appointment per technician at a time.

DSet up auto dispatch to dispatch one work order for each technician at a time

Show Suggested Answer

Suggested Answer: C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.

by Lezlie at Jul 07, 2024, 01:55 AM

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Laine

4 months ago

I think option B is the way to go. Setting the notification limit to one will keep things simple and straightforward.

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Alayna

4 months ago

Wait, what if the technicians have a secret ability to clone themselves and work on multiple jobs at once? Just a thought.

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Renea

4 months ago

I'd go with option D. Auto dispatch is the way to go, it'll save the dispatcher a lot of headaches and ensure the technicians are always up-to-date.

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Luther

4 months ago

Hmm, I'm not convinced. Instructing the dispatcher to only dispatch one work order at a time seems like it could lead to some confusion and delays. The app should handle this automatically.

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Rosamond

3 months ago

B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.

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Noe

3 months ago

A) Instruct the dispatcher to only dispatch one work order to each technician at a time.

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Gretchen

4 months ago

I think setting up auto dispatch to dispatch one work order for each technician at a time might be the most efficient way to handle the situation.

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5 months ago

I think option C is the way to go. Drip feeding the appointments seems like the most efficient way to ensure the technicians only see one job at a time.

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Louann

4 months ago

C) Enable drip feed to dispatch one service appointment per technician at a time.

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Shawana

4 months ago

B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.

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Mitsue

4 months ago

A) Instruct the dispatcher to only dispatch one work order to each technician at a time.

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