Salesforce Exam Field Service Consultant Topic 4 Question 66 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 66
Topic #: 4

[All Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Abraham at Aug 22, 2024, 09:51 PM

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Erasmo

2 months ago

I'm going with B) and D) - the 'lock and key' approach to prevent those Work Orders from slipping through the cracks. Keeps the CFO happy, and the customers even happier!

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Carin

2 months ago

Hmm, let's see. B) and D) - the dynamic duo to keep those Work Orders open until the Customer Service Report is signed. Anything else would be like trying to close the barn door after the horse has bolted!

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Barrie

2 months ago

Agreed, it's important to have the right processes in place to ensure everything is done correctly.

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Mitzie

2 months ago

Absolutely, those two configurations will definitely help keep the Work Orders open until the report is signed.

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Candida

2 months ago

D) Custom Validation Rule on Work Orders

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Janet

2 months ago

B) Custom Approval Process on Work Orders

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Lindy

2 months ago

This is a classic case of 'when in doubt, choose the ones that make the most sense.' B) and D) are clear winners in my book.

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Caitlin

2 months ago

Let's go with B) and D) then, they make the most sense.

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Marla

2 months ago

I agree, D) Custom Validation Rule on Work Orders seems like a necessary configuration.

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Arletta

2 months ago

I think B) Custom Approval Process on Work Orders is a good choice.

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Thersa

3 months ago

A) and C) just don't seem relevant here. We need to focus on the actual process of approving and validating the Customer Service Report before the Work Order can be closed.

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Celestina

3 months ago

I also think we should consider D) Custom Validation Rule on Work Orders to enforce the requirement of the signed report.

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Tamra

3 months ago

B) and D) seem like the most logical choices to keep Work Orders open. The Approval Process and Validation Rule can definitely help prevent premature closure.

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