Salesforce Exam Field-Service-Consultant Topic 5 Question 27 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam

Question #: 27
Topic #: 5

[All Salesforce Certified Field Service Consultant Questions]

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

ACreate a quick action on the work order to search the Knowledge base.

BAttach the relevant articles to the work order or work order line items.

CUpdate the Service Appointment page layout to include the Articles related list.

DAdd the Knowledge Lightning component to the Field Service mobile app.

Show Suggested Answer

Suggested Answer: B

by Estrella at Aug 04, 2022, 03:32 PM

Limited Time Offer

25%

Off

Get Premium Field-Service-Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!