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Salesforce Exam Field-Service-Consultant Topic 6 Question 53 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam
Question #: 53
Topic #: 6
[All Salesforce Certified Field Service Consultant Questions]

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

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Suggested Answer: B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.


by Geoffrey at Mar 06, 2024, 12:15 AM

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Sage
2 months ago
Agreed, having all three elements will definitely improve our first-time fix rates.
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Ayesha
3 months ago
I think the best option is to include Products Required, Estimated Duration, and Skill Requirements in the Work Order.
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Odette
3 months ago
Including Skill Requirements makes sense. It ensures we have the right resources for the job.
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Sage
3 months ago
I believe we should also include Skill Requirements in the Work Order.
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Ayesha
3 months ago
I agree with Odette. Having the products and estimated duration will help us plan better.
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Erick
3 months ago
Haha, imagine forgetting the skill requirements. The poor technician would be out there with a wrench and no idea what to do!
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Tula
2 months ago
C) Skill Requirements and Products Consumed
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Devora
3 months ago
B) Products Required and Skill Requirements
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Lauran
3 months ago
B) Products Required and Skill Requirements
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Devora
3 months ago
A) Products Required and Estimated Duration
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Jovita
3 months ago
A) Products Required and Estimated Duration
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Bernardine
3 months ago
D is an interesting option, but I think B covers the most important elements for a work order. Skill and product requirements are key.
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Mable
3 months ago
D could also be important to set clear expectations with the customer regarding service level agreements.
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Skye
3 months ago
I agree, B is crucial for ensuring the right resources are allocated for the job.
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Teri
4 months ago
I agree, B is the way to go. Knowing the required skills and products upfront is crucial for a successful work order.
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Thomasena
3 months ago
I agree, having the right skills and products listed upfront can definitely improve first-time fix rates.
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Cyndy
4 months ago
Option B seems the most comprehensive. Gotta have the right skills and materials on hand to get the job done right.
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Odette
4 months ago
I think we should include Products Required and Estimated Duration in the Work Order.
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