Salesforce Exam Field Service Consultant Topic 7 Question 69 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 69
Topic #: 7

[All Field Service Consultant Questions]

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.

How can this be configured?

AInclude the Match Territory Work Rule in the Scheduling Policy.

BInclude the Resource Availability Work Rule in the Scheduling Policy.

CMark the Service Territory's Resources as Required on the Service Appointments.

DEnsure the Resource's Address is in the same Territory as the Service Appointments.

Show Suggested Answer

Suggested Answer: A

A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.

by Enola at Sep 18, 2024, 09:01 AM

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Martin

2 months ago

C is the way to do it. Mark those resources as required, easy peasy.

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Jacquelyne

2 months ago

Haha, imagine trying to schedule a resource from a different territory. What a logistical nightmare that would be!

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Miesha

16 days ago

D) Ensure the Resource's Address is in the same Territory as the Service Appointments.

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Lenna

30 days ago

C) Mark the Service Territory's Resources as Required on the Service Appointments.

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Tamera

1 months ago

A) Include the Match Territory Work Rule in the Scheduling Policy.

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Shayne

2 months ago

I think B is the best option. Availability is key when scheduling those resources.

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Jules

20 days ago

C) Mark the Service Territory's Resources as Required on the Service Appointments.

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Melita

21 days ago

B) Include the Resource Availability Work Rule in the Scheduling Policy.

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Rhea

2 months ago

A) Include the Match Territory Work Rule in the Scheduling Policy.

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Emilio

2 months ago

I'm not sure, but I think option D could also work. Making sure the resource's address matches the territory seems logical too.

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Maile

2 months ago

I agree with Lauran. Including the Match Territory Work Rule in the Scheduling Policy ensures resources are dispatched correctly.

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Carmelina

3 months ago

D is the obvious choice here. You can't just have resources all over the place, they need to be in the same territory as the service appointments.

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Yoko

1 months ago

C) Mark the Service Territory's Resources as Required on the Service Appointments.

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Rikki

2 months ago

B) Include the Resource Availability Work Rule in the Scheduling Policy.

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Alaine

2 months ago

A) Include the Match Territory Work Rule in the Scheduling Policy.

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Lauran

3 months ago

I think option A is the way to go. It makes sense to match the territory for efficient scheduling.

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Sharen

3 months ago

Option A seems like the way to go. Gotta keep those service appointments within the same territory!

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Rasheeda

2 months ago

That could work too, by making sure resources from the same territory are assigned.

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Diane

2 months ago

C) Mark the Service Territory's Resources as Required on the Service Appointments.

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Izetta

2 months ago

That's correct! It will ensure service appointments are dispatched within the same territory.

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Delmy

2 months ago

A) Include the Match Territory Work Rule in the Scheduling Policy.

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