Salesforce Exam Field-Service-Consultant Topic 8 Question 51 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam

Question #: 51
Topic #: 8

[All Salesforce Certified Field Service Consultant Questions]

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Show Suggested Answer

Suggested Answer: B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

by Charlene at Jan 28, 2024, 11:11 AM

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Candida

3 months ago

Don't overthink it, people. A and B are the way to go. It's all about that approval workflow to keep those Work Orders open.

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Kimbery

3 months ago

Haha, the CFO just wants to make sure those Work Orders never close, huh? A and B for sure, gotta have that approval process on lock-down.

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Erick

3 months ago

This is a tricky one, but I think A and B are the way to go. Approval and escalation are key to making sure those Work Orders stay open.

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4 months ago

A and B seem like the obvious choices here. You need to have an approval process and escalation rules to prevent Work Orders from being closed too soon.

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