Salesforce Exam Field Service Consultant Topic 8 Question 71 Discussion

Actual exam question for Salesforce's Field Service Consultant exam

Question #: 71
Topic #: 8

[All Field Service Consultant Questions]

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

AAutomatically Dispatch Service Appointments using Drip Feed.

BAutomatically change the schedule policy.

CAutomatically change the status to Dispatched of all Service Appointments.

DAutomatically schedule unscheduled services to available Resources.

Show Suggested Answer

Suggested Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.

by Helene at Sep 15, 2024, 08:48 AM

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Kristine

2 months ago

Ha! With over 50% of service appointments being created on the same day, I bet the techs are running around like headless chickens. This question is just begging for a good ol' fashioned game of 'Technician Tetris'.

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Tresa

2 months ago

Option C is just asking for trouble. Automatically changing the status to 'Dispatched' for all service appointments? That's a recipe for disaster!

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Georgeanna

2 months ago

I'm not sure about option B. Automatically changing the schedule policy could cause more problems than it solves.

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Edward

15 days ago

User 4: Yeah, that could cause confusion. Option D seems like a better choice, scheduling unscheduled services to available resources.

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Stephane

19 days ago

User 3: I'm not so sure about option C. Automatically changing the status to Dispatched might not be the best solution.

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Dottie

30 days ago

User 2: I agree, it would definitely make things more efficient. Plus, it's important to have prompt service for customers.

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Mattie

1 months ago

I think option A sounds like a good idea. Automatically dispatching service appointments could help with the changing schedule.

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Giuseppe

2 months ago

Option A sounds good. Automatically dispatching service appointments using drip feed could help keep things organized and running smoothly.

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Hubert

2 months ago

I think option D is the way to go. Automatically scheduling unscheduled services to available resources seems like the most efficient solution to me.

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Felice

23 days ago

It makes sense to have a system that can automatically assign unscheduled services to available resources to ensure efficient use of time.

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Mi

1 months ago

I think automatically scheduling unscheduled services to available resources would definitely help with the Technician's changing schedule.

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Maynard

2 months ago

I agree, option D sounds like the best choice for optimizing the scheduling process.

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Armanda

2 months ago

I'm not sure, I think option A could also work well.

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Azalee

3 months ago

I agree with Margot, option D seems like the best choice.

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Margot

3 months ago

I think we should go with option D.

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