Salesforce Exam Field-Service-Consultant Topic 8 Question 71 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam

Question #: 71
Topic #: 8

[All Salesforce Certified Field Service Consultant Questions]

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.

Which method of dispatching should a Consultant recommend implementing?

AAutomatically Dispatch Service Appointments using Drip Feed.

BAutomatically change the schedule policy.

CAutomatically change the status to Dispatched of all Service Appointments.

DAutomatically schedule unscheduled services to available Resources.

Show Suggested Answer

Suggested Answer: A

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.

by Helene at Sep 15, 2024, 08:48 AM

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