Salesforce Exam Field-Service-Consultant Topic 9 Question 54 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam

Question #: 54
Topic #: 9

[All Salesforce Certified Field Service Consultant Questions]

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

AHigh Intensity

BSoft Boundaries

CCustomer First

DEmergency Policy

Show Suggested Answer

Suggested Answer: B, C

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.

by Virgie at Mar 21, 2024, 09:07 PM

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Yvonne

2 months ago

This is a tough one, but I'm going to go with C) Customer First and B) Soft Boundaries. Gotta keep those clients happy, even if it means bending over backwards a little.

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Vivienne

2 months ago

A) High Intensity is definitely the way to go. We need to work our team to the bone to make these customers happy. No time for boundaries or customer-first policies!

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Lynna

2 months ago

User 2: I think Emergency Policy could also be useful in certain situations.

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Gwenn

2 months ago

User 1: I agree, High Intensity is the best option for quick service.

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Rima

3 months ago

High Intensity might also help in committing preferred resources to accounts.

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Ilene

3 months ago

I think Emergency Policy could also be useful for providing prompt service.

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Lenna

3 months ago

I agree, placing the customer first is key for increasing satisfaction.

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Rosendo

3 months ago

I think Customer First would be a good option.

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Irving

3 months ago

I also believe that Emergency Policy would be another default Scheduling Policy to consider for providing prompt service.

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Malcom

3 months ago

I agree with Justine. Customer First sounds like it prioritizes customer satisfaction.

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Lauryn

4 months ago

D) Emergency Policy sounds like the way to go. If the customer is unhappy, we need to pull out all the stops to fix it ASAP!

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Karl

4 months ago

I think the correct answers are C) Customer First and B) Soft Boundaries. This aligns with the requirement to commit resources to accounts and provide prompt service.

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