Salesforce Exam Financial Services Cloud Topic 4 Question 40 Discussion

Actual exam question for Salesforce's Financial Services Cloud exam

Question #: 40
Topic #: 4

[All Financial Services Cloud Questions]

A financial institution is concerned about contacting clients or sharing their data when they have requested not to be contacted.

Which action should the consultant take in Financial Services Cloud to address the institution's concern?

AIntegrate the Consent object with their Consent Platform to track it in Salesforce.

BHide the client's contact information and add an approval process for allowing a user to access it to contact the client.

CImplement Consent Management for Financial Services Cloud.

DEnable and implement the iate Regulation checkbox on the client record to track their request.

Show Suggested Answer

Suggested Answer: C

Consent Management for Financial Services Cloud is a feature that helps financial institutions honor and respect their customers' wishes when they request only specific forms of contact from their company or opt-out of certain types of data-sharing.This feature helps institutions comply with the data protection and privacy regulations that apply to their company11. A consultant can suggest the following actions to implement Consent Management for Financial Services Cloud:

Set up tracking and storage of certain data privacy preferences: This involves creating data privacy records for customers who have opted out of certain types of communication or data-sharing, and selecting the appropriate options in the record to indicate their preferences12.

Use the Consent API: This is an API that lets users query, create, update, or delete consent records for customers who have given or withdrawn their consent for certain types of communication or data-sharing.

Protect your Salesforce organization: This involves setting up organization-wide sharing settings, encryption, field-level security, and other measures to ensure that only authorized users can access or modify customer data according to their consent preferences.

Consent Management for Financial Services Cloud

Set Up Tracking and Storage of Certain Data Privacy Preferences

[Use the Consent API]

[Protect Your Salesforce Organization]

by Mariko at Jun 21, 2024, 09:27 AM

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Doug

5 months ago

Consent management is the way to go, no doubt. But did you know Salesforce also has a 'Consent Canoe' feature? It's all the rage these days.

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Shawana

5 months ago

Option D? Really? Tracking consent on the client record? What is this, the 90s? Come on, let's get with the times.

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Glenn

3 months ago

D: Yeah, I see your point. Option D might be outdated. We should definitely consider more modern solutions like A or C.

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Ashleigh

3 months ago

C: Option C might also be a good solution. Implementing Consent Management for Financial Services Cloud can help ensure compliance with regulations.

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Nieves

4 months ago

B: I agree with A. It's important to have a system in place to track and manage client consent.

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Laurel

4 months ago

A: I think option A is the best choice. Integrating the Consent object with their Consent Platform will help track it in Salesforce.

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Kenneth

5 months ago

Option A seems a bit too complicated. Why not just use the built-in Consent object and platform? Simple and effective.

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Lynelle

3 months ago

It's important to make sure the process is user-friendly for the financial institution and their clients.

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Sunny

4 months ago

I agree, using the built-in Consent object and platform would be a more straightforward solution.

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Novella

4 months ago

Option A seems a bit too complicated. Why not just use the built-in Consent object and platform? Simple and effective.

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Ilda

4 months ago

It's important to make sure the client's data is protected and their preferences are respected.

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Mari

4 months ago

I agree, using the built-in Consent object and platform would be the easiest solution.

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Alverta

4 months ago

Option A seems a bit too complicated. Why not just use the built-in Consent object and platform? Simple and effective.

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Veronique

5 months ago

I'd go with Option B. Hiding sensitive info and requiring approval is a good way to protect client privacy.

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Jules

5 months ago

Option C sounds like the way to go. You need a robust consent management system to handle this properly.

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Blondell

4 months ago

Yeah, implementing Consent Management would ensure proper handling of client data.

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Tawna

5 months ago

I think option C is the best choice.

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Rolande

5 months ago

That's a good point, Nieves. Option C does seem like a more robust solution for addressing the institution's concern.

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Nieves

6 months ago

I disagree, I believe option C is more suitable. Implementing Consent Management for Financial Services Cloud will provide a comprehensive solution for managing client consent.

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Rolande

6 months ago

I think option A is the best choice. Integrating the Consent object with their Consent Platform will ensure that client preferences are tracked in Salesforce.

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