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Salesforce Exam Health Cloud Accredited Professional Topic 1 Question 32 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam
Question #: 32
Topic #: 1
[All Health Cloud Accredited Professional Questions]

A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

Which capability should a consultant leverage to address this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: D

Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1.Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1.Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.

This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2.The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2.The page then updates with real-time details of the patient's benefits for the selected plan2.


1:Get Started with Benefits Verification Unit | Salesforce Trailhead2:Work with Benefits Verification Unit | Salesforce Trailhead

by Tarra at Jan 24, 2024, 11:38 PM

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Herschel
6 months ago
Benefits Eligibility and Verification is the way to go. Gotta make sure that patient's coverage is up-to-date before booking that appointment.
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Anabel
5 months ago
C: I agree, we need to make sure the patient's insurance will cover the visit.
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Timothy
5 months ago
B: Yeah, it's important to check the coverage before scheduling the appointment.
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Art
5 months ago
A: Benefits Eligibility and Verification is definitely the best option for that.
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Arlene
6 months ago
Haha, Utilization Management? What is this, a hospital management game? I'll pass on that one.
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Rebbeca
6 months ago
A: Definitely, we don't want any surprises when it comes to billing.
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Janey
6 months ago
B: Yeah, that makes sense. It's important to make sure the patient's insurance will cover the appointment.
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Dino
6 months ago
A: I think Benefits Eligibility and Verification would be the best option for verifying insurance coverage.
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Mayra
6 months ago
B: Yeah, that sounds like the most practical choice for the provider's office.
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Amber
6 months ago
A: I think Benefits Eligibility and Verification would be the best option for verifying insurance coverage.
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Carri
7 months ago
Option C, Identity Verification, seems a bit off-topic. We're looking to verify the patient's insurance, not their identity, right?
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Selma
6 months ago
B: I agree, that option seems to directly address the requirement.
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Helene
7 months ago
A: I think D) Benefits Eligibility and Verification would be the best option for verifying the patient's insurance coverage.
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Giuseppe
7 months ago
I think the answer is D. Benefits Eligibility and Verification. That seems like the most logical choice to verify a patient's insurance plan information and coverage.
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Alline
6 months ago
I think we can all agree that D) Benefits Eligibility and Verification is the most suitable capability for this requirement.
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Angelo
6 months ago
Identity Verification is important for security purposes, but D) Benefits Eligibility and Verification is more relevant in this scenario.
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Kandis
6 months ago
Intelligent Appointment Management could also be helpful in scheduling the appointment efficiently.
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Elden
6 months ago
Utilizing Benefits Eligibility and Verification can help streamline the verification process and avoid any delays.
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Tasia
6 months ago
It's important for the call center to have access to this capability to ensure a smooth appointment booking process.
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Marilynn
6 months ago
Yes, that option would allow the provider's office to quickly verify the patient's insurance plan information.
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Leandro
7 months ago
I agree, D) Benefits Eligibility and Verification would be the best option for verifying insurance coverage.
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