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Salesforce Exam Health Cloud Accredited Professional Topic 1 Question 38 Discussion

Actual exam question for Salesforce's Health Cloud Accredited Professional exam
Question #: 38
Topic #: 1
[All Health Cloud Accredited Professional Questions]

A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.

Which capability should a consultant leverage to address this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: D

Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1.Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1.Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.

This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2.The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2.The page then updates with real-time details of the patient's benefits for the selected plan2.


1:Get Started with Benefits Verification Unit | Salesforce Trailhead2:Work with Benefits Verification Unit | Salesforce Trailhead

by Christene at Apr 28, 2024, 08:40 AM

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Lisbeth
6 months ago
Wait, so they're not just going to magically know the patient's insurance info? Shocking! D) Benefits Eligibility and Verification it is.
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Aleta
4 months ago
That's right, it's important to confirm the insurance details before booking the appointment.
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Ailene
5 months ago
Yes, they need to check the benefits eligibility and verify the coverage.
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Joseph
6 months ago
A) Utilization Management? Is that like a fancy way of saying 'make sure the patient is actually using their insurance and not just trying to scam the system?' Gotta love these exam questions!
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Loreen
5 months ago
D) Benefits Eligibility and Verification
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Huey
5 months ago
B) Intelligent Appointment Management
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Glory
6 months ago
Utilization Management seems unrelated. D still seems best for verifying coverage.
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Virgina
6 months ago
B) Intelligent Appointment Management? Really? What is this, a mind-reading appointment system? I'll stick with D) on this one.
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Brianne
5 months ago
I agree, it's important to verify insurance coverage before booking an appointment.
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Silvana
5 months ago
A: Definitely, we want to avoid any surprises for the patient when it comes to coverage.
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Sherita
5 months ago
Yeah, that sounds like the most practical option.
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Katy
5 months ago
B: Yeah, I agree. It's important to make sure the patient's benefits are verified before booking the appointment.
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Remedios
5 months ago
A: I think D) Benefits Eligibility and Verification would be the best option for verifying insurance coverage.
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Chaya
6 months ago
I think D) Benefits Eligibility and Verification is the way to go.
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Tyra
6 months ago
I'm leaning towards Intelligent Appointment Management. It sounds like it could include checking insurance.
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Vi
6 months ago
D) Benefits Eligibility and Verification is the way to go. Can't book an appointment without confirming the coverage first. Duh!
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Vincenza
5 months ago
A) Utilization Management wouldn't help with verifying insurance coverage, so D is the right choice.
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Janine
5 months ago
D) Benefits Eligibility and Verification is definitely the best option for that.
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Ronna
5 months ago
A) Utilization Management wouldn't help with verifying insurance. D) Benefits Eligibility and Verification is the key here.
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Delbert
5 months ago
D) Benefits Eligibility and Verification is definitely the right choice. Can't risk booking without checking coverage.
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Paulene
6 months ago
A: Good, we can proceed with booking the appointment then.
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Georgeanna
6 months ago
B: Yes, I used Benefits Eligibility and Verification to confirm it.
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Barbra
6 months ago
A: Have you checked the patient's insurance coverage yet?
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Mila
6 months ago
I don’t know. Maybe Identity Verification, because we need to confirm it's the right person.
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Hubert
6 months ago
Yeah, D makes sense. It covers insurance details directly.
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An
7 months ago
I think Benefits Eligibility and Verification is the way to go.
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Lindsey
7 months ago
Hmm, I'm going with C) Identity Verification. Gotta make sure it's the right patient before diving into the insurance details, right?
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Monroe
6 months ago
Agreed, we need to confirm the patient's identity first.
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Jovita
7 months ago
I think C) Identity Verification is the way to go.
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Shayne
7 months ago
I think the answer is D) Benefits Eligibility and Verification. That's the logical choice for verifying a patient's insurance plan information and coverage.
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Glory
5 months ago
B: Benefits Eligibility and Verification is definitely the best option for this requirement.
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Nana
6 months ago
A: Identity Verification is important, but not specifically for insurance plan information.
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Bronwyn
6 months ago
D: Intelligent Appointment Management is not relevant to verifying insurance coverage.
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Lemuel
6 months ago
C: Utilization Management wouldn't be the right choice for this scenario.
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Veronika
6 months ago
B: I agree, that option makes the most sense for verifying insurance information.
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Germaine
7 months ago
A: I believe the answer is D) Benefits Eligibility and Verification.
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Heike
7 months ago
What do you think about verifying a patient's insurance when scheduling an appointment?
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