Salesforce Exam Heroku Architect Topic 1 Question 33 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 33
Topic #: 1

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

AAttach Knowledge Articles to Work Order Line Hems Only.

BManage Attached Articles and Search the Knowledge Base

Cinclude Quick Actions and Global Actions in Attached Articles.

DAttach Articles to Work Orders and Work Order Line Items.

Show Suggested Answer

Suggested Answer: B, D

by Donette at Apr 08, 2024, 01:44 PM

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Ahmed

6 months ago

D is definitely the way to go. Attaching articles to work orders is crucial, and I'm not even sure what a 'Quick Action' is. (Is that like a 'Fast and Furious' movie?)

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Marla

5 months ago

Managing attached articles and searching the knowledge base will also be very helpful.

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Edna

5 months ago

I agree, attaching articles to work orders is essential for field technicians.

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Grover

6 months ago

D is definitely the way to go. Attaching articles to work orders is crucial.

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Marlon

6 months ago

Hmm, B and D both sound like useful capabilities. I'm going to go with those two.

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Paz

6 months ago

Luz: Definitely, having those capabilities would make it easier for agents to provide field technicians with the information they need.

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Luz

6 months ago

Yes, and being able to attach articles to work orders and work order line items would streamline the process.

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Shannon

6 months ago

I agree, managing attached articles and searching the knowledge base would be very helpful.

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Vonda

6 months ago

I'm not sure, but I think option C is also a good choice because it mentions including Quick Actions and Global Actions.

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Malika

7 months ago

C seems like an interesting option, but I'm not sure if that's exactly what the question is asking for. I'll go with D to be safe.

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Paulina

5 months ago

I agree, D seems like the most practical option for providing information to field technicians.

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Lucy

5 months ago

I think D is the right choice, it allows us to attach articles to work orders and line items.

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Emelda

6 months ago

I agree, D seems like the safest choice for the capabilities available with the Knowledge solution implementation.

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Malcom

6 months ago

I think D is the correct option, it allows attaching articles to work orders and work order line items.

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Leigha

7 months ago

I think D is the correct answer. Being able to attach articles to work orders and line items is a key capability of the Knowledge solution.

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Paola

6 months ago

That's right, those two capabilities will now be available with the Knowledge solution implementation.

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Xuan

6 months ago

So, the correct answers are D and B then.

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Hobert

6 months ago

I believe A is not correct, as you can attach articles to both work orders and line items.

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Stephaine

6 months ago

Yes, having quick actions and global actions in attached articles would be helpful as well.

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Walker

7 months ago

I think B is also correct, being able to manage attached articles and search the knowledge base is important.

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Fabiola

7 months ago

I agree, D is definitely one of the capabilities available.

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Bonita

7 months ago

I agree, I think option D is the correct answer because it allows attaching articles to both Work Orders and Work Order Line Items.

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Owen

7 months ago

I think option A is not correct because it limits the attachment of Knowledge Articles.

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I'm going with options B and D. Being able to manage the attached articles and search the knowledge base is crucial, and the ability to attach articles to both Work Orders and Line Items just seems like the most complete solution. Plus, it'll probably save those technicians a lot of time and headaches out in the field.

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Brittni

8 months ago

I'm torn between options B and D. On one hand, being able to manage the attached articles and search the knowledge base (option B) seems really important. But on the other hand, the ability to attach articles to both Work Orders and Work Order Line Items (option D) could be even more useful in the long run. Hmm, decisions, decisions...

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Nickolas

8 months ago

I agree with Novella – option D is the way to go. Being able to attach articles to both the overall Work Order and the specific Line Items within it gives you the most flexibility and functionality. Plus, it's probably the most complete and comprehensive solution.

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Filiberto

7 months ago

I agree, having the ability to attach articles to both the Work Order and Line Items is crucial.

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Pearly

7 months ago

I think option D makes the most sense.

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Portia

8 months ago

Ha, this question is a real head-scratcher! I'm picturing a bunch of technicians scratching their heads, trying to figure out the difference between a Work Order and a Work Order Line Item. I bet the exam writers are having a good laugh at our expense.

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Novella

8 months ago

I think the key here is understanding the difference between Work Orders and Work Order Line Items. From what I know, Work Orders are the overall job or task, while Work Order Line Items are the individual components or steps within that job. So option D, which allows you to attach articles to both Work Orders and Work Order Line Items, seems like the best choice.

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Scarlet

8 months ago

This question seems pretty straightforward, but I'm not entirely sure about the difference between Work Orders and Work Order Line Items. I'm leaning towards options B and D, but I want to make sure I understand the concepts correctly before answering.

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Salesforce Exam Heroku Architect Topic 1 Question 33 Discussion

Contribute your Thoughts:

Ahmed

Marla

Edna

Grover

Marlon

Paz

Luz

Shannon

Vonda

Malika

Paulina

Lucy

Blondell

Emelda

Sharika

Malcom

Leigha

Paola

Xuan

Hobert

Stephaine

Walker

Fabiola

Bonita

Owen

Devora

Brittni

Nickolas

Filiberto

Pearly

Portia

Novella

Scarlet