Salesforce Exam Heroku Architect Topic 8 Question 12 Discussion

Actual exam question for Salesforce's Heroku Architect exam

Question #: 12
Topic #: 8

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

ACreate a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

BCreate a Workflow to close the Milestone when the Wrap Up is complete

CCreate a Milestone which has entry criteria (or Status = Technician Wrap Up.

DCreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up

ECreate custom fields to capture that the Wrap Up Activities have been completed.

Show Suggested Answer

Suggested Answer: B, C, D

by Krissy at Dec 24, 2022, 10:39 AM

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