Salesforce Exam Manufacturing Cloud Professional Topic 3 Question 40 Discussion

Actual exam question for Salesforce's Manufacturing Cloud Professional exam

Question #: 40
Topic #: 3

[All Manufacturing Cloud Professional Questions]

Service agents can't see the Service Console for Manufacturing app despite the administrator enabling Service Console for Manufacturing in the setup.

What is the recommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app?

AGrant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets

BAdd the Service Console for Manufacturing component to the Service Console Lightning Page Layout.

CCreate a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.

Show Suggested Answer

Suggested Answer: A

To enable the full functionality of the Service Console for Manufacturing app, the administrator should grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets. These permission sets provide access to the Service Console for Manufacturing app, the Service Console for Manufacturing components, the Engagement Interaction object, and the relevant fields and tabs. The administrator can also assign the Service Console User permission set license to the Service Agents to access the standard features of the Service Console app.Reference:Enable Service Console for Manufacturing,Assign Permission Sets to Users

by Eric at Sep 13, 2024, 11:23 PM

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Lucy

2 months ago

Haha, I bet someone's going to pick option A just because it sounds the most complicated. Classic exam trap right there!

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Raina

1 months ago

C) Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.

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Gladis

1 months ago

B) Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.

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Ronna

2 months ago

A) Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets

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Dannette

2 months ago

I think creating a custom permission set might also work, but adding the component to the Lightning Page Layout seems like a quicker solution.

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Isadora

2 months ago

Option A? Really? Seems like a lot of extra work just to get the agents access. B or C is the way to go, for sure.

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Twana

1 months ago

B or C is definitely the easier route to take.

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Luis

2 months ago

C) Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.

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Anissa

2 months ago

B) Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.

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Nickie

2 months ago

A) Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets

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Oretha

2 months ago

I agree with Kindra. By granting the permission sets, the service agents should be able to see the Service Console for Manufacturing app.

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Eleni

2 months ago

Hmm, I'm torn between B and C. Personally, I'd lean towards C just to be safe. Wouldn't want any unauthorized agents getting their hands on the Service Console, you know?

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Carlee

2 months ago

You make a good point. It's always better to be safe than sorry. C sounds like the best option then.

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Hui

2 months ago

I agree with you, but I still think C might be safer in case there are any unauthorized agents trying to access the app.

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Yen

2 months ago

I think B is the way to go. Adding the component to the Lightning Page Layout should do the trick.

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Justine

3 months ago

I'd go with option C. Creating a custom permission set gives you more control over who can access the app. Plus, it's always good to have a dedicated permission set for critical functionality.

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Ellen

3 months ago

Option B seems like the way to go. Gotta make sure that Service Console for Manufacturing is actually on the page layout. Seems straightforward enough.

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Jenelle

2 months ago

Option B seems like the way to go. Gotta make sure that Service Console for Manufacturing is actually on the page layout. Seems straightforward enough.

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Svetlana

2 months ago

C) Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.

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Laurene

2 months ago

B) Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.

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Corrinne

2 months ago

A) Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets

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Kindra

3 months ago

I think the recommended method is to grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets.

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