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Salesforce Exam Manufacturing Cloud Professional Topic 4 Question 41 Discussion

Actual exam question for Salesforce's Manufacturing Cloud Professional exam
Question #: 41
Topic #: 4
[All Manufacturing Cloud Professional Questions]

The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.

What should the consultant recommend to make the support process easier?

Show Suggested Answer Hide Answer
Suggested Answer: C

To make the support process easier for the service agents, the consultant should recommend enabling the Service Console for Manufacturing app. This is a prebuilt Lightning app that provides a unified view of all the information related to contacts and accounts, such as cases, assets, warranties, and claims. The app also includes components and tools that help the service agents to manage and resolve issues faster and more efficiently. The app can be customized and configured to meet the specific needs of the service agents and the business.Reference:Set Up and Configure Service Console for Manufacturing,Use Service Console for Manufacturing


by Hester at Sep 16, 2024, 02:50 AM

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Earnestine
2 months ago
I'm just picturing a lone consultant, surrounded by a sea of cases, warranties, and claims, frantically searching for the right app. 'If only there was a 'Service Console' or something...'
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Trevor
1 months ago
C) Enable the Service Console for Manufacturing app.
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Bette
1 months ago
B) Enable the Service Console app.
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Kenny
1 months ago
A) Create a custom Case Lightning record page.
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Lettie
2 months ago
Hold up, you're telling me there's a 'Service Console for Manufacturing' app? This is like the Bermuda Triangle of Salesforce features!
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Tess
27 days ago
User 3
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Stephanie
30 days ago
User 2
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Kasandra
1 months ago
User 1
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Magdalene
2 months ago
Why not just recommend the Service Console for Manufacturing app? It's probably specifically designed for this type of use case.
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Bettina
29 days ago
B) Enable the Service Console app.
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Valda
1 months ago
C) Enable the Service Console for Manufacturing app.
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Cherilyn
1 months ago
B) Enable the Service Console app.
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Diane
2 months ago
A) Create a custom Case Lightning record page.
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Laticia
2 months ago
I disagree, I believe creating a custom Case Lightning record page would be more beneficial in this situation.
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Alesia
3 months ago
I think creating a custom Case Lightning record page could also be a good option. It would allow the team to customize the layout and include the most important information upfront.
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Justine
3 months ago
The Service Console app sounds like a great solution to streamline the support process. It would make it easier to access all the relevant information in one place.
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Louann
1 months ago
The Service Console app sounds like a great solution to streamline the support process. It would make it easier to access all the relevant information in one place.
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Rodolfo
2 months ago
C) Enable the Service Console for Manufacturing app.
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Brittni
2 months ago
B) Enable the Service Console app.
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Lajuana
2 months ago
A) Create a custom Case Lightning record page.
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Gabriele
3 months ago
I agree with Lavonda, enabling the Service Console app would definitely make the support process easier.
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Lavonda
3 months ago
I think we should enable the Service Console app.
upvoted 0 times
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