Salesforce Exam Mobile-Solutions-Architecture-Designer Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Mobile-Solutions-Architecture-Designer exam

Question #: 1
Topic #: 1

[All Mobile-Solutions-Architecture-Designer Questions]

Universal containers uses a legacy system to receive and handle Level 1 service requests, and Salesforce service Cloud for Level2 requests and above, Cases will be pushed from the legacy system to Service Cloud by a nightly batch process. Once the cases are closed in SF, the case needs to be updated in the legacy system as soon as possible. How should the Technical Architect recommend that case status be updated in the legacy system?

AUse Apex callout to send case status from Salesforce to the legacy system.

Buse Outbound messages to send status updates from Salesforce to the legacy system.

CUse a middleware tool to pull case status from Salesforce and push to the legacy system at regular intervals.

DWrite an Apex web service returning case status, to be called from the legacy system.

Show Suggested Answer

Suggested Answer: B

by Eden at Dec 25, 2022, 01:24 AM

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