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Salesforce Exam Order-Management-Administrator Topic 7 Question 26 Discussion

Actual exam question for Salesforce's Salesforce Order Management Administrator Accredited Professional exam
Question #: 26
Topic #: 7
[All Salesforce Order Management Administrator Accredited Professional Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Dorthy at Aug 27, 2024, 06:57 AM

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Carmela
6 days ago
I believe Fulfillment Order Details might be a good place to start, as it involves the actual fulfillment process.
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Billi
11 days ago
I agree with Rodolfo, Order Details seems like the logical starting point.
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Felicidad
16 days ago
I think the answer is A) Change Order Details. That's where you go to make changes to an order, right?
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Rodolfo
19 days ago
I think the service agent should go to Order Details first.
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