Salesforce Exam Platform App Builder Topic 4 Question 100 Discussion

Actual exam question for Salesforce's Platform App Builder exam

Question #: 100
Topic #: 4

[All Platform App Builder Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

AEnable in-app notifications every time a contact is created.

BAllow Salesforce to import Contacts from mobile device Contact lists.

CEnable offline create, edit, and delete in Salesforce for Android and iOS.

DAllow users to relate a contact to multiple accounts.

Show Suggested Answer

Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.

by Annamaria at Sep 14, 2024, 09:28 AM

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Dannie

2 months ago

Option D? Really? I mean, who needs to relate a contact to multiple accounts? That just sounds like a recipe for confusion.

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Ammie

21 days ago

I agree, option D does seem unnecessary and could lead to confusion.

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Verdell

23 days ago

C) Enable offline create, edit, and delete in Salesforce for Android and iOS.

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Darrel

27 days ago

B) Allow Salesforce to import Contacts from mobile device Contact lists.

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Sheridan

1 months ago

A) Enable in-app notifications every time a contact is created.

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Ena

2 months ago

I think option A would be the best way to go. Those in-app notifications would be a constant reminder to add contacts to Salesforce.

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Kimberely

2 months ago

Haha, I can just imagine the reps trying to juggle their phone and Salesforce at the same time. Option B would make their lives so much easier!

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Camellia

25 days ago

It would definitely make their lives easier and ensure that all the data is accurately recorded in Salesforce.

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Gianna

26 days ago

I agree, that way the reps can easily add contacts without having to switch between their phone and Salesforce.

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Hildegarde

1 months ago

Yes, enabling Salesforce to import Contacts from mobile device Contact lists would definitely streamline the process.

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Coleen

2 months ago

Hmm, I'd go with option C. Being able to work offline and then sync later sounds perfect for this situation.

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Gladis

30 days ago

That's true, maybe a combination of options C and A would be the best solution.

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Myong

1 months ago

But wouldn't it be helpful to get notifications when a contact is created?

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Nieves

1 months ago

I agree, it would make it easier for reps to input contacts on the go.

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Krystina

2 months ago

Option C sounds like a good idea. Working offline is convenient.

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Aliza

2 months ago

I see both sides, but I think option B is the most efficient. It streamlines the process by importing contacts directly.

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Edison

2 months ago

Wow, that's a tricky one! I bet the reps would love to have a way to automatically sync their contacts to Salesforce.

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Wynell

2 months ago

C) Enable offline create, edit, and delete in Salesforce for Android and iOS.

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Amie

2 months ago

B) Allow Salesforce to import Contacts from mobile device Contact lists.

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Tasia

2 months ago

A) Enable in-app notifications every time a contact is created.

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Herschel

3 months ago

I disagree, I believe option C is more practical. It allows reps to input data even when offline.

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Sharika

3 months ago

I think option A is the best choice. It will remind reps to add contacts to Salesforce.

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