Salesforce Exam Public-Sector-Solutions Topic 1 Question 1 Discussion

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

*The applicant must upload an image of their driver's license

*The license reviewer must perform a background check within five business/working days

*The license reviewer must enter the background check results into an external system manually within two business days of completing the background check

*The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review

*The license reviewer may add additional steps/tasks for a particular application as needed

Which statement is true regarding Action Plan Templates relative to the business requirements above?