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Salesforce Exam Public Sector Solutions Topic 1 Question 19 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam
Question #: 19
Topic #: 1
[All Public Sector Solutions Questions]

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.

Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

Show Suggested Answer Hide Answer
Suggested Answer: C

For a Public Sector Organization enhancing its website to allow both authenticated and anonymous reporting of health or safety concerns, the appropriate configuration using Salesforce Public Sector Solutions would involve:

Using the Public Complaint and Case objects (Option C). Salesforce Public Sector Solutions includes specialized objects like Public Complaint, which is designed to handle situations where the public can report issues. These can be configured to allow anonymous entries while maintaining the capability to create and track related Cases for internal follow-up. This setup enables the organization to efficiently manage and segregate public inputs from internal case management processes.

Options A, B, and D do not fully address the requirements:

Option A and B involve using only the Case object or different record types on the Case object. While these configurations could segment reports internally, they do not cater specifically to the need for public input, particularly anonymous reporting.

Option D suggests creating a custom object for the Complaint with a lookup relationship to Case, which would require additional customization and might not leverage existing functionality as efficiently as using Public Complaint.


Contribute your Thoughts:

Loise
6 months ago
Wait, so we're supposed to help a 'Public Sector Organization' with their website? I thought this was an exam, not a civic duty. Where's the multiple choice option for 'none of the above'?
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Josphine
6 months ago
Using a custom object for the Complaint? What is this, the Wild West of Salesforce? I say we go with good old-fashioned Case records and be done with it.
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Denny
5 months ago
C: I think using a custom object could add unnecessary complexity to the process.
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Junita
5 months ago
B: Yeah, it's important to keep things organized and easy to track.
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Rana
5 months ago
A: I agree, using Case records seems like the most straightforward approach.
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Tiffiny
6 months ago
Option A is the classic solution, but it feels a bit old-school. I'd go with one of the newer approaches like B or C to take advantage of the latest Public Sector Solutions features.
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Silvana
5 months ago
I would go with option C, using the Public Complaint and Case objects seems like a good fit for this scenario.
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Evelynn
5 months ago
I agree, using record types on Case seems like a more modern approach to meet the requirements.
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Pearline
6 months ago
I think option B makes sense, it allows for different record types for constituents and internal staff.
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Marjory
6 months ago
D is the best choice. A custom Complaint object with a lookup to Case gives you more flexibility to model the data exactly how the PSO needs it.
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Dell
6 months ago
Option C seems like the most straightforward approach. The Public Complaint and Case objects are specifically designed for this kind of use case, so it makes sense to leverage them.
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Tijuana
6 months ago
A: Agreed, it's specifically designed for this type of use case.
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Cherry
6 months ago
A: I think option C is the best choice.
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Alpha
6 months ago
B: Yeah, using the Public Complaint and Case objects seems like the most logical solution.
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Anastacia
7 months ago
I think option B is the way to go. Using record types on the Case object allows you to separate the constituent and internal staff data while keeping everything in a single case structure.
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Rosita
5 months ago
User 2
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Eric
5 months ago
User 1
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Leonard
6 months ago
Yes, using record types on the Case object would definitely help in keeping the data organized and separate for constituents and internal staff.
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Claudio
6 months ago
I agree, option B seems like the best choice for this scenario.
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Carlee
6 months ago
Yes, using record types on the Case object would definitely help in keeping the data organized and separate for constituents and internal staff.
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Shannan
6 months ago
I agree, option B seems like the best choice for this scenario.
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