Salesforce Exam Sales Cloud Consultant Topic 6 Question 101 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam

Question #: 101
Topic #: 6

The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.

What should the consultant do?

ASuggest that CK purchase a support agreement.

BConduct a knowledge transfer with the admin.

CRecommend that the admin attend Salesforce instructor-led training.

Show Suggested Answer

Suggested Answer: B

A knowledge transfer is essential to ensure that the Cloud Kicks admin is fully equipped to manage the Sales Cloud implementation post-go-live. This process involves detailed discussions, documentation, and training sessions to cover any gaps in understanding and to ensure the admin can handle day-to-day operations and troubleshoot issues. It also fosters independence and confidence in managing the system.

Knowledge Transfer Best Practices

Salesforce Training and Adoption

by Sharan at Sep 18, 2024, 08:11 AM

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Kayleigh

2 months ago

Option C seems like a good idea. The admin could use some formal training to really understand the nuances of the Salesforce platform. Plus, it'll give the consultant a break from all those pesky phone calls!

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Shaun

1 months ago

B) Recommend that the admin attend Salesforce instructor-led training.

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Cammy

2 months ago

C) Conduct a knowledge transfer with the admin.

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Vivan

2 months ago

B) Conduct a knowledge transfer with the admin.

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Willard

2 months ago

A) Suggest that CK purchase a support agreement.

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Lynna

2 months ago

A) Suggest that CK purchase a support agreement.

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Chan

2 months ago

B) Conduct a knowledge transfer with the admin.

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Gene

3 months ago

I disagree. I believe the consultant should recommend that the admin attend Salesforce instructor-led training for a more comprehensive understanding.

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Elke

3 months ago

I agree with Blossom. It's important for the admin to understand the sales process.

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Buck

3 months ago

Haha, the admin is like a toddler constantly asking questions! The consultant should definitely do a knowledge transfer and maybe throw in a Salesforce training manual as a bedtime story for the admin.

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Ryann

3 months ago

Definitely option B. The consultant needs to make sure the admin has a solid understanding of the sales process before leaving them to manage it independently.

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Dominic

2 months ago

B) Conduct a knowledge transfer with the admin.

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Elsa

2 months ago

A) Suggest that CK purchase a support agreement.

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Robt

2 months ago

B) Conduct a knowledge transfer with the admin.

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Lakeesha

3 months ago

I think the consultant should conduct a knowledge transfer with the admin. That way, the admin can learn directly from the consultant and be better equipped to handle the sales process on their own.

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Maryann

2 months ago

B) Conduct a knowledge transfer with the admin.

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Letha

2 months ago

A) Suggest that CK purchase a support agreement.

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Blossom

3 months ago

I think the consultant should conduct a knowledge transfer with the admin.

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