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Salesforce Exam Sales-Cloud-Consultant Topic 6 Question 97 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Cloud Consultant Exam exam
Question #: 97
Topic #: 6
[All Salesforce Certified Sales Cloud Consultant Exam Questions]

How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

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Suggested Answer: B

During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.


Discovery Phase Best Practices

Understanding User Needs through Observation

by Arthur at Aug 06, 2024, 12:15 AM

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Rolande
2 days ago
Hmm, I'm not sure any of these options would really fly. The consultant needs to channel their inner Sherlock Holmes and do some good old-fashioned deductive reasoning.
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Merilyn
6 days ago
I believe demoing Sales Cloud to end users can also help in identifying required capabilities.
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Trevor
7 days ago
I agree with Paulina. End users' feedback is crucial for a successful implementation.
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Virgilio
8 days ago
Hold up, KPIs for end MTV? I don't think that's the right approach here. Seems like a bit of a stretch.
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Paulina
10 days ago
I think observing end users is the best way to determine required capabilities.
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Nu
12 days ago
I'd go with C. Nothing beats a good old-fashioned demo to get the users excited about the new Sales Cloud!
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Angelica
22 days ago
Establishing KPIs for end MTV can provide a clear direction for the implementation.
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Serina
26 days ago
I agree with Virgina. Demoing Sales Cloud to end users can also help identify their needs.
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Joana
27 days ago
Option B seems like a no-brainer to me. You can't just tell users what they need - you gotta observe them in their natural habitat!
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Silvana
14 days ago
I agree, it's important to see how they actually interact with the system.
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Brandee
15 days ago
Observing end users is definitely key to understanding their needs.
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Virgina
1 months ago
I think observing end users is important to determine required capabilities.
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