I hope the answer isn't C, otherwise I'll be the laughing stock of the office. Deep learning is for complex stuff, not something as simple as email responses.
Wait, is this a trick question? I'm pretty sure the answer is all of the above. Customer service AI needs to use a combination of these techniques to be truly effective.
Natural language processing seems like the way to go here. It's all about understanding human language and helping customer service agents communicate better.
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