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Salesforce Exam Salesforce-AI-Associate Topic 5 Question 4 Discussion
Actual exam question for
Salesforce's
Salesforce Certified AI Associate exam
Question #: 4
Topic #: 5
[All Salesforce Certified AI Associate Questions]
Topic #: 5
How does AI which CRM help sales representatives better understand previous customer interactions?
Suggested Answer:
C
''Providing call summaries is how AI with CRM helps sales representatives better understand previous customer interactions. Call summaries are a feature that uses natural language processing (NLP) to analyze voice conversations between sales representatives and customers and generate summaries or transcripts of the calls. Call summaries can help sales representatives better understand previous customer interactions by providing key information, insights, or action items from the calls.''
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