Salesforce Exam Salesforce-Associate Topic 4 Question 10 Discussion

Actual exam question for Salesforce's Salesforce Certified Associate exam

Question #: 10
Topic #: 4

[All Salesforce Certified Associate Questions]

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.

Which Salesforce product should meet this need?

AService Cloud

BExperience Cloud

CSales Cloud

Show Suggested Answer

Suggested Answer: C

by A ALVAREZ JIMENEZ at Dec 15, 2022, 07:42 AM

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A ALVAREZ JIMENEZ

2 years ago

as we are not talking about sales in this case but about supporting the customer ... should this question being answering with "Service Cloud"? instead of Sales Cloud?

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