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Salesforce Exam Salesforce Administrator Topic 2 Question 68 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 68
Topic #: 2
[All Salesforce Administrator Questions]

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

Show Suggested Answer Hide Answer
Suggested Answer: B, D

To see certain information about one or more cases when referencing the contact record, an administrator can use two methods: edit the Related List component in the Lightning App Builder and choose Related List as the related list type; and use the page layout editor to include the appropriate column in the Cases related list. The Related List component is a component that allows users to view and edit records related to a parent record on a record page. The Related List component has two types: Related List and Enhanced List. The Related List type shows records in a table format with columns that match the page layout of the parent record. The Enhanced List type shows records in a compact format with fewer columns and actions. To change the type of the Related List component, an administrator can use the Lightning App Builder and select either Related List or Enhanced List from the properties panel. The page layout editor is a tool that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. To include appropriate columns in a related list, such as case name, case ID, customer name, case reason, case status, and case creation date for cases related to contacts, an administrator can use the page layout editor and drag and drop the desired fields from the palette to the Cases related list on the contact page layout. Reference: https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5


by Sylvie at Aug 26, 2024, 12:21 PM

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Jesusita
3 months ago
That's a good point, having both changes would provide a comprehensive view of the case information for the brokers.
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Elfrieda
3 months ago
But wouldn't it be better to also include the appropriate column in the Cases related list using the page layout editor?
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Margarett
3 months ago
I agree with Jesusita, having Enhanced List will make it easier for brokers to see the necessary information.
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Leigha
3 months ago
I bet the exam writer is just trying to trick us with all these similar-sounding answers. But I'm pretty sure C and D are the way to go.
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Shanice
2 months ago
I agree, and D seems like the logical next step to include the appropriate column in the Cases related list.
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Mauricio
3 months ago
I think C is the right choice. It makes sense to choose Enhanced List for the related list type.
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Jesusita
3 months ago
I think the administrator should choose Enhanced List as the related list type in the Lightning App Builder.
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Dyan
3 months ago
This question is a piece of cake! Just make sure you choose the right combination of options, and you'll be good to go. No need to overthink it.
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Providencia
3 months ago
Hmm, I'm not sure if B or C is the correct answer. I might need to review the documentation on Lightning App Builder and related lists.
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Annmarie
2 months ago
I agree, that sounds like the right choice. Let's check the documentation to be sure.
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Noelia
3 months ago
I think the administrator should choose C) Edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.
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Shaunna
3 months ago
D seems like the obvious choice. The administrator just needs to add the necessary columns to the related list on the page layout.
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Francoise
4 months ago
I think the answer is C and D. The administrator should edit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type, and then use the page layout editor to include the appropriate columns in the Cases related list.
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Dorathy
2 months ago
Agreed, those changes will help the brokers access the necessary information easily.
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Clay
2 months ago
Yes, that makes sense. Editing the Related List component and including the appropriate columns is important.
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Donette
3 months ago
I believe the answer is C and D.
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