Salesforce Exam Salesforce-Certified-Administrator Topic 6 Question 42 Discussion

Actual exam question for Salesforce's Salesforce Certified Administrator exam

Question #: 42
Topic #: 6

[All Salesforce Certified Administrator Questions]

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.

What will the administrator find when troubleshooting this issue?

AAn escalation rule is changing the case owner on case creation

BThe Assignment Rule checkbox is selected by default.

CAnother assignment rule is giving ownership to the administrator

DThe Owner field is missing on the webform and email template.

Show Suggested Answer

Suggested Answer: B

by Simona at Apr 24, 2023, 05:45 AM

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