Salesforce Exam Salesforce Communications Cloud Topic 2 Question 18 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 18
Topic #: 2

[All Salesforce Communications Cloud Questions]

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

APlan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

BPlan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

CUX experience is the most important. Fully design and validate the UX before designing the integration step

DExact data in integration is an input to the ux design. Detailed Design of the integration... can start

Show Suggested Answer

Suggested Answer: A

by Alex at Jul 17, 2024, 03:32 PM

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Catina

4 months ago

I'm a big fan of option B. Doing the UX first makes sense, but you gotta take care of that pesky integration stuff before you can really nail the user experience.

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Golda

4 months ago

Wow, this question is straight out of the 'How to Make Your Boss Happy' playbook. I'd go with option C - the UX is the star of the show, everything else is just supporting cast.

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Werner

2 months ago

Wai: So, we're all leaning towards option C then?

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Georgeanna

2 months ago

Planning the UX first makes sense, it sets the tone for everything else.

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Wai

3 months ago

Definitely, without a good UX, the rest doesn't matter much.

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Allene

3 months ago

I agree, UX is key for a smooth journey experience.

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Sol

4 months ago

Option D seems like the most logical approach. You need to have a solid understanding of the integration requirements before you can design the user experience.

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Kati

3 months ago

I agree, it's important to have all the necessary data for a smooth integration and user experience.

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Henriette

3 months ago

Option D seems like the most logical approach. You need to have a solid understanding of the integration requirements before you can design the user experience.

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Carmelina

5 months ago

I think planning for three user stories running in parallel would be the best approach.

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Dorinda

5 months ago

That's a good point, maybe we should plan for UX design and integration simultaneously.

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Renea

5 months ago

But shouldn't we also consider integrating with the inventory system early on?

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Linwood

5 months ago

I think option A is the way to go. Tackling the different aspects of the journey in parallel will help speed up the development and get the solution to market faster.

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