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Salesforce Exam Salesforce-Contact-Center Topic 2 Question 14 Discussion

Actual exam question for Salesforce's Salesforce Contact Center Accredited Professional exam
Question #: 14
Topic #: 2
[All Salesforce Contact Center Accredited Professional Questions]

A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours

Which set of functionalities should the consultant research in this case?

Show Suggested Answer Hide Answer
Suggested Answer: C

For a client needing to enable verified customers to start and continue chats only during business hours, the consultant should consider the functionalities provided by Messaging for Web and Embedded Service. Messaging for Web allows for real-time communication through the client's website, facilitating direct chat engagements. The Embedded Service provides tools to integrate this chat functionality seamlessly into the website and can be configured to recognize verified customers and enforce availability based on business hours. This combination ensures that only verified users can initiate chats during designated times, enhancing both security and user experience. Reference: https://help.salesforce.com/s/articleView?id=sf.messaging_channels_setup_web.htm


by Luann at Jul 17, 2024, 02:35 PM

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Mari
1 days ago
Option B all the way! Web to Chat and Embedded Service is the perfect solution for this scenario. Plus, it has a nice ring to it - Web to Chat, like a superhero team-up!
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Renato
11 days ago
Option A is just plain wrong. Messaging for Web and Einstein Bots doesn't mention anything about verified customers or business hours. The client needs more control over their chat.
upvoted 0 times
Alex
3 days ago
A) Messaging for Web and Einstein Bots
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Jolanda
18 days ago
I'm with Candidate 4 on this one. Web to Chat and Embedded Service has a certain je ne sais quoi that the other options just can't match. It's the Beyoncé of Salesforce chat solutions!
upvoted 0 times
Mollie
3 days ago
C) Messaging for Web and Embedded Service
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Milly
11 days ago
B) Web to Chat and Embedded Service
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Tomoko
12 days ago
A) Messaging for Web and Einstein Bots
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Emerson
20 days ago
I see both sides, but I think option C) Messaging for Web and Embedded Service combines the best of both worlds.
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Brittni
24 days ago
I disagree, I believe option B) Web to Chat and Embedded Service is more suitable for this scenario.
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Jonell
26 days ago
Option B seems like the way to go. The client wants verified customers to be able to chat, and Web to Chat and Embedded Service covers that functionality.
upvoted 0 times
Magda
13 days ago
The client wants verified customers to be able to chat, and Web to Chat and Embedded Service covers that functionality.
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Hillary
14 days ago
Option B seems like the way to go.
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Louann
1 months ago
I think option A) Messaging for Web and Einstein Bots would be the best choice.
upvoted 0 times
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