Salesforce Exam Salesforce Contact Center Topic 4 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 24
Topic #: 4

[All Salesforce Contact Center Questions]

Universal Containers (UC) has a service report requirement to provide a

snapshot of customers, including the service products they are using, case

reason, and priority,

Which dashboard in Service Analytics should UC use? Sidebar-By

ACustomer

BOpen Cases

CAccount Profile

Show Suggested Answer

Suggested Answer: C

For Universal Containers, the 'Account Profile' dashboard in Service Analytics is the most suitable choice. This dashboard provides a comprehensive snapshot of customers, including details on the service products they are using, case reasons, and priority. It is specifically designed to consolidate customer-related information, making it an ideal solution for UC's reporting needs.

by Tesha at Nov 19, 2024, 10:58 AM

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