Salesforce Exam Salesforce Sales Representative Topic 2 Question 18 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam

Question #: 18
Topic #: 2

[All Salesforce Sales Representative Questions]

A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.

How should the sales rep proceed to ensure a successful booking and fulfillment process?

AAcknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.

BRedirect the customer to address their tax requirements with the appropriate department internally within the company.

CWork closely with the relevant departments to address the tax requirements and ensure accurate order processing.

Show Suggested Answer

Suggested Answer: C

According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction.Reference:

[Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process

Salesforce Certified Sales Representative Exam Guide, Section 5: Fulfillment and Order Management, Objective 5.2: Given a scenario, demonstrate how to handle special requests or requirements from the customer.

by Theola at Mar 18, 2024, 02:46 PM

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Dorinda

6 months ago

Option C is the only logical choice here. The sales rep needs to be a problem-solver, not a roadblock. Teamwork makes the dream work!

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Eura

5 months ago

Sales Rep: Let's work closely with the relevant departments to address that.

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Tamera

5 months ago

Customer: I have unique tax requirements.

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Daniel

5 months ago

Sales Rep: Let's work closely with the relevant departments to address that.

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Salena

5 months ago

Customer: I have unique tax requirements.

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Fredric

6 months ago

I see your point, Maybe the sales rep can acknowledge the tax requirements but also prioritize working with relevant departments for solutions.

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Hortencia

6 months ago

But what if the sales rep is unable to change company policies? Shouldn't they still acknowledge the tax requirements?

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Malcolm

6 months ago

I agree with It's important to ensure accurate order processing for the customer.

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Fredric

6 months ago

I think the sales rep should work closely with the relevant departments to address the tax requirements.

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Herminia

6 months ago

I agree, it's important to prioritize the customer's unique tax requirements for a successful booking and fulfillment process.

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Colette

6 months ago

Redirecting the customer could cause delays, so working with the departments seems like the most efficient solution.

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Staci

6 months ago

That makes sense, we need to ensure accurate order processing.

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Eileen

6 months ago

I believe the best approach is to work closely with the relevant departments to address the tax requirements.

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Stephane

6 months ago

Ha! Imagine the sales rep just saying, 'Sorry, can't help you with that. Company policy!' That would be a great way to lose a customer. Option C is the way to go.

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Veta

6 months ago

I'd have to go with C as well. The sales rep needs to be proactive and take ownership of the situation to ensure a successful booking and fulfillment process.

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Sharmaine

5 months ago

Customer: Thank you for being proactive and taking ownership of the situation.

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Alex

5 months ago

Sales Rep: Let's work closely with the relevant departments to address that.

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Lashawnda

5 months ago

Customer: I have unique tax requirements.

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Erasmo

7 months ago

Definitely go with C. The sales rep needs to be a team player and collaborate with other departments to ensure the customer's needs are met. Anything less would be poor customer service.

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Titus

7 months ago

Option C makes the most sense. The sales rep should work with the relevant departments to address the customer's unique tax requirements. Trying to redirect the customer is just passing the buck.

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