Salesforce Exam Salesforce Sales Representative Topic 3 Question 37 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam

Question #: 37
Topic #: 3

[All Salesforce Sales Representative Questions]

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

AImproved experiences

BInnovate together

CShared risks and shared accountability

Show Suggested Answer

Suggested Answer: B

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

by Dorathy at Oct 18, 2024, 06:52 PM

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Val

25 days ago

This is a tough one, but I'd say it's 'Innovate together.' The sales rep is proactively bringing a new solution to the table, which shows a commitment to the customer's success.

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Launa

26 days ago

Hmm, I'm not sure. It could be 'Improved experiences' since the sales rep is trying to enhance the customer's value. Or maybe they're just really good at their job and want a raise. Either way, they deserve a cookie!

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Jolene

28 days ago

I think it's 'Shared risks and shared accountability.' The sales rep is taking responsibility to enhance the customer's experience, which is a shared goal.

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Yoko

7 days ago

A: Exactly, it shows a partnership where both parties are invested in the success of the deployment.

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Emilio

9 days ago

B: Yes, it's important for both the sales rep and the customer to work together towards a common goal.

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Nell

16 days ago

A: I agree, the sales rep is definitely showing shared accountability by finding a product to improve the customer value.

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2 months ago

I think the sales rep is using the concept of Innovate together.

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