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Salesforce Exam Salesforce-Sales-Representative Topic 5 Question 15 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam
Question #: 15
Topic #: 5
[All Salesforce Certified Sales Representative Questions]

A sales representative is looking for ways to engage with a prospect at a greenfield account on a digital platform.

Which customer-centric approach should be used by the sales rep?

Show Suggested Answer Hide Answer
Suggested Answer: A

Promoting a prospect's content on social media is a customer-centric approach that can be used by the sales rep to engage with a prospect at a greenfield account on a digital platform, because it shows that the sales rep is interested in the prospect's work and values their expertise. This can help to build rapport and trust with the prospect, and create an opportunity for further conversation and relationship building. Upselling to a prospect at an existing account or sending an email with content links to a prospect are not customer-centric approaches, because they are more focused on the sales rep's own goals and interests, rather than the prospect's. Upselling to a prospect at an existing account is not relevant to a greenfield account, which is a new account with no prior relationship or history with the sales rep or the company. Sending an email with content links to a prospect may be seen as spammy or intrusive, and may not capture the prospect's attention or interest.Reference:Certification - Sales Representative - Trailhead,Sales Rep Training: Customer Engagement - Trailhead


by Albina at Jan 27, 2024, 02:27 PM

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Lezlie
2 months ago
Haha, upselling? What is this, the 90s? Option A is the way to go, keep it fresh and social media-friendly.
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Rozella
2 months ago
Upselling? Really? That's so last century. Option A all the way - get that content out there and show you're listening!
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Lavina
2 months ago
User 2: Definitely, it shows we're engaged and listening to their needs.
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Rene
2 months ago
User 1: I agree, promoting their content on social media is the way to go.
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Krissy
3 months ago
Hmm, I'm not sure about upselling to an existing account. That feels a bit pushy. I'd go with Option A or C.
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Sheridan
2 months ago
Promoting the prospect's content on social media can help build a relationship and show genuine interest in their business.
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Lindsey
2 months ago
Sending an email with content links could also be a good way to engage with the prospect on a digital platform.
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Roxanne
2 months ago
I agree, upselling might not be the best approach. Option A sounds more customer-centric.
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Freida
3 months ago
Option C seems like the easiest choice. Sending an email with relevant content is a simple way to engage the prospect.
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Bettina
2 months ago
A: Definitely, it shows that we're focused on their needs and interests.
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Nydia
2 months ago
B: Yeah, it's a simple way to engage the prospect and provide value.
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Tequila
3 months ago
A: I think sending an email with content links is a good idea.
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Jeanice
4 months ago
I think Option A is the way to go. Promoting a prospect's content on social media shows you're genuinely interested in their business.
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Derick
3 months ago
I agree, promoting their content on social media can help build a relationship.
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Merilyn
3 months ago
Option A is a great idea. It shows we care about their content.
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