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Salesforce Exam Salesforce Sales Representative Topic 6 Question 35 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 35
Topic #: 6
[All Salesforce Sales Representative Questions]

A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.

How should the sales rep proceed to ensure a successful booking and fulfillment process?

Show Suggested Answer Hide Answer
Suggested Answer: C

According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction.Reference:

[Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process

Salesforce Certified Sales Representative Exam Guide, Section 5: Fulfillment and Order Management, Objective 5.2: Given a scenario, demonstrate how to handle special requests or requirements from the customer.


Contribute your Thoughts:

Anglea
2 months ago
If I were the sales rep, I'd be like, 'Tax requirements? No problem! Let's get the accounting team on the line and sort this out pronto.' Option C is the way to go, folks.
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Penney
20 days ago
Customer: Great, thanks for your help!
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Veronika
1 months ago
Accounting Team: We can help ensure accurate order processing.
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Gilma
1 months ago
Sales Rep: Let's work with the relevant departments to address that.
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Arlette
1 months ago
Customer: I have unique tax requirements.
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Thurman
2 months ago
Ah, the age-old dilemma of 'follow the rules' versus 'keep the customer happy.' I say, a little creative problem-solving is in order. Option C all the way!
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Lashaun
1 months ago
Customer: Great, thanks for being flexible!
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Alishia
1 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Marlon
2 months ago
Customer: I have unique tax requirements.
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Dottie
2 months ago
I think redirecting the customer to the appropriate department internally may cause delays. It's best to handle it directly.
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Charlie
2 months ago
I agree with Harris. Option C is the best choice here. The sales rep needs to be proactive in handling the unique tax situation.
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Laurel
2 months ago
Sales Rep: We'll ensure accurate order processing.
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Jeffrey
2 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Barabara
2 months ago
Customer: I have unique tax requirements.
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Shasta
3 months ago
Redirecting the customer to another department? Nah, that's like passing the buck. The sales rep should take the lead and coordinate with the internal team.
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Anglea
2 months ago
Redirecting the customer to another department? Nah, that's like passing the buck. The sales rep should take the lead and coordinate with the internal team.
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Tony
2 months ago
C) Work closely with the relevant departments to address the tax requirements and ensure accurate order processing.
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Sherill
2 months ago
B) Redirect the customer to address their tax requirements with the appropriate department internally within the company.
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Jerrod
2 months ago
A) Acknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.
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Allene
3 months ago
I agree with Ernest. It's important to ensure accurate order processing for the customer.
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Harris
3 months ago
Option C is the way to go. Working with the relevant departments to address the tax requirements is crucial for a successful order fulfillment.
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Dorothy
2 months ago
Customer: Thank you, that would be very helpful.
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Lai
2 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Lajuana
2 months ago
Customer: I have unique tax requirements for my order.
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Ernest
3 months ago
I think the sales rep should work closely with the relevant departments to address the tax requirements.
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