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Salesforce Exam Salesforce-Sales-Representative Topic 7 Question 28 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam
Question #: 28
Topic #: 7
[All Salesforce Certified Sales Representative Questions]

Which communication approach has a higher likelihood of achieving a customer relationship built on trust?

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Suggested Answer: A

Appreciating the customer's time is a communication approach that fosters trust by acknowledging and respecting the value of their time. This approach involves being punctual for meetings, ensuring communications are concise and relevant, and expressing gratitude for their engagement. Building trust with customers is foundational to long-term relationships, and demonstrating respect for their time is a tangible way to show that their needs and priorities are taken seriously. Salesforce highlights the importance of trust in customer relationships and recommends practices that contribute to a respectful and professional interaction.


by Amie at Jul 16, 2024, 02:19 AM

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Yoko
1 days ago
I don't know, maybe C? That way I can show off my webinar hosting skills, am I right?
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Buck
2 days ago
A all the way! Customers want to feel like they're more than just a number.
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Claudia
4 days ago
Hmm, this is a tough one. I'd have to say A - who doesn't love feeling appreciated?
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Lawanda
6 days ago
C seems like a good way to keep customers informed, but A is the way to go for building trust.
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Theodora
15 days ago
I'd go with B. Regularly scheduled check-ins demonstrate your commitment to the customer relationship.
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Larae
17 days ago
Hosting monthly product webinars could also be beneficial, keeping them informed and engaged.
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Emerson
18 days ago
That's true, regular check-ins show you care about their needs.
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Myra
20 days ago
But wouldn't scheduling quarterly check-in calls also help maintain a relationship?
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Larae
22 days ago
I agree, showing respect for their time builds trust.
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Alise
1 months ago
Definitely option A. Showing you value the customer's time is the key to building trust.
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Dalene
23 days ago
C) Hosting monthly product webinars.
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Quentin
24 days ago
B) Scheduling quarterly check-in calls.
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Socorro
26 days ago
A) Appreciating the customer's time.
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Emerson
1 months ago
I think appreciating the customer's time is key.
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