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Salesforce Exam Service Cloud Consultant Topic 1 Question 61 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 61
Topic #: 1
[All Service Cloud Consultant Questions]

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.

How should a Consultant accomplish this?

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Suggested Answer: A

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