Salesforce Exam Service-Cloud-Consultant Topic 2 Question 66 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 66
Topic #: 2

A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.

The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.

Which reporting solution should be recommended?

ACreate a report using the Case Lifecycle report type.

BCreate a report using the Case Age report type.

CCreate a report using the Case Historical Trending report type.

DCreate a report using the Case Snapshot report type.

Show Suggested Answer

Suggested Answer: D

by Herminia at Jan 10, 2023, 07:36 AM

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