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Salesforce Exam Service-Cloud-Consultant Topic 3 Question 103 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Service Cloud Consultant exam
Question #: 103
Topic #: 3
[All Salesforce Certified Service Cloud Consultant Questions]
Topic #: 3
Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.
What should the consultant do before creating an implementation plan?
Suggested Answer:
B
Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.
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