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Salesforce Exam Service Cloud Consultant Topic 3 Question 103 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 103
Topic #: 3

[All Service Cloud Consultant Questions]

Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.

What should the consultant do before creating an implementation plan?

AReview Service Setup Assistant for Web-to-Case.

BReview guidelines and limits for Web-to-Case.

CReview Einstein Conversation Mining for Web-to-Case.

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Blossom at Sep 14, 2024, 11:28 PM

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Florinda

3 months ago

You know what they say, 'measure twice, cut once.' Option B is definitely the way to go. Gotta make sure you dot all your i's and cross all your t's.

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Audrie

3 months ago

Einstein Conversation Mining? Sounds like some sci-fi mumbo-jumbo. I'll stick with the good old-fashioned approach - good old-fashioned common sense!

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Jolanda

2 months ago

Let's keep it simple and review the guidelines and limits for Web-to-Case.

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Janella

2 months ago

Yeah, I think sticking to the basics is the way to go.

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Kerry

2 months ago

I agree, Einstein Conversation Mining sounds too complicated.

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Tanesha

3 months ago

Review the guidelines? Pfft, who needs guidelines when you've got pure, unadulterated genius? I'd just wing it and see what happens.

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Norah

1 months ago

I think it's important to review the guidelines and limits before creating the implementation plan.

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Lezlie

1 months ago

C) Review Einstein Conversation Mining for Web-to-Case.

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Hector

2 months ago

B) Review guidelines and limits for Web-to-Case.

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Beth

2 months ago

A) Review Service Setup Assistant for Web-to-Case.

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Justa

3 months ago

I believe reviewing guidelines and limits for Web-to-Case is also important to ensure the solution meets the requirements.

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Elenora

3 months ago

I agree, understanding the setup process is crucial for a successful implementation plan.

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Hollis

3 months ago

I think the consultant should review Service Setup Assistant for Web-to-Case.

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Evangelina

3 months ago

Option B is the way to go! You gotta know the rules before you can play the game, am I right?

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Jaclyn

2 months ago

B) Definitely! It's important to understand the rules and limits before moving forward.

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Jolene

2 months ago

A) Review guidelines and limits for Web-to-Case.

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