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Salesforce Exam Service Cloud Consultant Topic 3 Question 35 Discussion
Actual exam question for
Salesforce's
Service Cloud Consultant exam
Question #: 35
Topic #: 3
[All Service Cloud Consultant Questions]
Topic #: 3
SLA says agent must respond within one hour, or if marked 'urgent', resolve within one day. How can this best be achieved?
Suggested Answer:
A
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