Salesforce Exam Service Cloud Consultant Topic 3 Question 81 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 81
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.

What should a consultant recommend to meet the requirements?

AConfiguration a Validation Rule to block on-click calling.

BSet the Contact Do not Call field value to true.

CConfigure Dialer to use Voicemail Crop by default.

DUse Dynamic Forms to conditionally hide the one-click field.

Show Suggested Answer

Suggested Answer: D

by Clorinda at Dec 27, 2023, 10:11 PM

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